Department of Tourism
Director of Digital Transformation
CEO and Founder
Founder & CEO
Bliimo Technologies, Inc.
Director, Country Manager
Tourism Holdings (Australia) and Hotel Link Solutions
Chief Immersion Officer
I AM Cardboard PH Inc.
Chief Operations Officer
Data Privacy Professional and Management Consultant and CEO
Fellow, Country Leader | Principal Architect-Urban Planner | President
CTBUH, Palafox Associates and Palafox Architecture Group, Inc.
CMO/VP for Marketing
Mynt (Globe Fintech Innovations, Inc)
GrabFood Philippines Inc
AVP/Center Head - Industry Segment Development
10:40 am - 11:00 am
11:00 am - 11:30 am
Guest experience management has evolved with the rapid adoption of technology to meet the demands and high expectations of today’s travellers. Guests prefer a personalized and smooth experience starting from the booking process and continuing through all stages of their stay. Learn how digital tools including Mobile Technologies, AI, Internet of Things, Virtual Reality are revolutionizing the guest experience.
11:30 am - 12:00 pm
Today, mobile apps play an important role in our business and personal lives. Increasingly, the success of the tourism and hospitality industry is tied to these mobile apps. For instance, paper maps, guidebooks, and the like have been replaced by interactive and engaging mobile apps. Tourists rely on apps for travel research, booking, check-in/check-out, memorializing and sharing their travel experiences, and offering their opinions through ratings. Explore how the tourism app economy is still evolving and how you must participate to remain competitive.
12:00 pm - 1:30 pm
1:30 pm - 2:00 pm
2:00 pm - 2:30 pm
Digital disruptors like social media, mobile devices and accessible information enable destination marketers to engage with consumers on a larger scale than ever before. Today’s travelers readily offer their experience ratings and opinions, with immediate and lasting impact on the reputation of hotels, restaurants, and destinations. Learn how to understand and navigate the opportunities and challenges in this new reality.
2:30 pm - 3:00 pm
Virtual and Augmented reality apps and experiences are among the hottest new innovations in the tourism industry. Applications abound, including virtual tours, guided rides, immersive experiences, and on-screen visual language translation. With these technologies still relatively new, early adopters have an opportunity to stake out competitive advantage. Learn how!
3:00 pm - 3:30 pm
Blockchain is among the latest new innovations in the digital economy, Though it has massive potential, it is also perhaps one of the least understood among digital technologies. Don’t miss this real-world example of Filipino innovators revolutionizing the loyalty economy domestically, and around the globe
3:30 pm - 4:00 pm
As our travel and hospitality sector continues to grow, so too does the global footprint of sensitive data held by our operators. It’s essential to maintain the privacy, integrity and security of all personal information that is in your care, not only to protect your guests and your brand, but also to comply with laws, including the Philippines Data Privacy Act and the European GDPR, which are both in full effect.
4:00 pm - 4:30 pm
10:40 am - 11:00 am
11:00 am - 11:30 am
We’re in a new age that one could call Smart Tourism. New innovations have revolutionized and automated almost every process, from booking flights to choosing a restaurant. And now the latest Artificial Intelligence tech promises to make tourism even more efficient, with new services like customer service bots and personalized recommendation devices. Big data and AI are resources that can help to really understand the needs of locals and tourists alike. Learn how to engage and participate!
11:30 am - 12:00 pm
In an era where digital technology and the “convenience factor” see a reduction of human interactions generally, where does this leave the hospitality industry, which has historically relied on personalized service to create memorable experiences? At what point does digital technology and artificial intelligence start to dilute the opportunity to truly interface with the customer and understand their needs? This presentation looks to highlight the advances and advantages of the digitalization of hotels whilst provoking thought and discussion around whether there are limitations to how far such developments can extend.
12:00 pm - 1:45 pm
1:45 pm - 2:15 pm
2:15 pm - 2:45 pm
With the Philippines being an archipelago, many of our islands rely on tourism for livelihood. These small islands have limited possibilities for other economic activities apart from tourism. But tourism also brings negative impacts on the environment and cultural preservation. Don’t miss this timely and important exploration of how we can achieve balance through Smart and Sustainable Tourism strategies.
2:45 pm - 3:15 pm
With 70% of Filipinos online as of 2018, the landscape for companies has evolved, and so has user behavior. How can Filipino companies of all size tap into this opportunity and grow their business using digital? We'll look into trends, insights and tools on how to capture the digital opportunity for attendees present in the room.
3:15 pm - 3:45 pm
Today’s tourists seek and expect a high degree of convenience, including having secure access to their travel funds. And yet, a common travel experience is having your debit card frozen by your bank because of seemingly suspicious card activity. As a result, tourists are increasingly leaving their cash in the bank and instead they are paying with their cell phones. Learn how the future of digital payments is already here, and how you can participate!
3:45 pm - 4:15 pm
4:15 pm - 4:30 pm
Conference Program Manager
856-5000 ext. 525/580
Director – Digital Transformation